Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements;

Dimension & Scope: The Director of Utility Product Management is responsible for the definition; planning; development; rollout; and profitability of ConvergysÂ's utility vertical products and solutions. This position creates and sustains a competitive advantage for Convergys and a compelling value proposition for our target utility customers. Principal Duties and Responsibilities: oPlan t

Dimension & Scope: This role will consist of oversight and decision responsibility for members of the team. Position is single point of accountability for specific client program(s). Responsible for decisions concerning operational strategies and tactics as well as decisions concerning investments in the program requested by the client or the management team. Builds and forms relationships with Cl

Stong Computer Skilks including Word, Excel, PowerPoint and Outlook. Sales/Project management background to focus and analyze the Distributor Account business needs and interpret and present recommednations to the customers. Excellent verbal and written communication skills. Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e

Dimension & Scope: This position is responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment (60%). Individuals are committed to continuing personal and professional development through mentorship on-line courses and on the job training (25%) while maintaining phone skills (15%). The Team Leader will be effectively using vari

Dimension & Scope: This position is responsible for coaching and supporting 6-8 Team Supervisors in a Call Center Center/Operations environment. The project handles back office support for a telecommunications client. This position is also responsible for ensuring client service levels and budgets are met on a consistent basis. It demands a high degree of adaptability and flexibility in a fast pa

Dimension & Scope: To ensure that the staffing requirements are met and that the highest quality of applicants is maintained for administrative, professional, and management personnel. Responsibilities include working with various clients/projects to assess their hiring needs, conducting initial interviews over the telephone as well as in person, attending various job fairs and visiting college c

Sourcing for Bilingual Applicants only; candidates MUST be fluent in both English and Spanish.*** Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e. - order taking), actively selling products and services, or resolving routine problems with products or services (depending upon program). Customer interface will include Eng

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p

Program Description: An agentÂ's primary function is to assist customers with their satellite television service. Troubleshooting equipment problems; interpreting bills; processing credits & payments; assisting customers with programming choices; up selling benefits of premium services; and sharing information about the policies & procedures as well as current promotions. Using several disti

Dimension & Scope: The Team Leader position is responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment (60%). Individuals are committed to continuing personal and professional development through mentorship on-line courses and on the job training (25%) while maintaining phone skills (15%). The Team Leader will be effectively

DIMENSION & SCOPE: Reporting to the Sr. Director, Sales, the Sr. Associate Lead Generation position is a highly motivated communications specialist who performs sales prospecting functions to include research, interviewing skills, marketing and relationship-building skills. This position supports the sales team in the Healthcare vertical. PRIMARY DUTIES AND RESPONSIBILITIES: Navigate corporate st

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p

TEMPORARY ROLE, May 3 through August, 2010 supporting the US Census. The position does not offer any employee benefits due to the temporary nature of the position.** **Extensive background check will be required prior to beginning the project.** Dimension & Scope: The Team Leader position at Convergys is responsible for supporting, coaching, developing and supervising a group of employees in

Current and Future Opportunities*** Dimension & Scope: This position is responsible for coaching and supporting Team Supervisors in a Service Center/Operations environment. This position is also responsible for ensuring client service levels and budgets are met on a consistent basis. It demands a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Princip

Southeast Charlotte Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon quality procedures. Listen attentively to customer needs and concerns; demonstrate empathy and

Overview: This 3-4 month temporary position involves confirming information via inbound / outbound telephone calls for the 2010 US Census. Duration of Employment: Â. Temporary work Â- May 2010 to August 2010 Compensation: Â. $10.80 per hour, plus an additional $3.35 per hour stipend Hours or Work: Â. Part time hours Â- 20 hours per week Â. Shifts include days, evenin

Census - FT Interviewer (Temporary) Overview: This 3-4 month temporary position involves confirming information via inbound / outbound telephone calls for the 2010 US Census. Duration of Employment: Â. Temporary work Â- May 2010 to August 2010 Compensation: Â. $12.93 per hour, plus an additional $3.24 per hour stipend Hours or Work: Â. Full time hours Â- 40 hours per week

Census - PT Interviewer (Temporary) Overview: This 3-4 month temporary position involves confirming information via inbound / outbound telephone calls for the 2010 US Census. Duration of Employment: Â. Temporary work Â- May 2010 to August 2010 Compensation: Â. $12.93 per hour, plus an additional $3.24 per hour stipend Hours or Work: Â. Part time hours Â- 20 hours per week

Overview: This 3-4 month temporary position involves confirming information via inbound / outbound telephone calls for the 2010 US Census. Duration of Employment: Â. Temporary work Â- May 2010 to August 2010 Compensation: Â. $10.80 per hour, plus an additional $3.35 per hour stipend Hours or Work: Â. Part time hours Â- 20 hours per week Â. Shifts include days, evenin

The Recruiting Manager will be responsible for managing Recruiting staff and ensuring the hiring of top quality Customer Service Reps at our fast-paced, high volume call center in Salt Lake City, UT (Murray). This individual will partner with Site leadership and Operations Management to identify and fulfill staffing needs. The Recruiting Manager will also screen and interview candidates for CSR po

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e. order taking) or actively selling products and services. Responsibilities include processing customer orders, sales providing, receiving information, up-selling client products, plus handling miscellaneous customer service, and general information calls via the phone or Inte

Please Join Us For Our Sales Associate Job Fair: This Tuesday, March 23rd 41 Village Square, Hazelwood MO 63042 (Conveniently located off I-270 W and Lindbergh) 1st Recruitment Session Starts at 9AM 2nd Recruitment Session Starts at 2PM ** Prior to visiting us at our next job fair, please complete your online employment application. ** Dimension & Scope * Answering product-related question

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p

Overview: This 3-4 month temporary position involves confirming information via inbound / outbound telephone calls for the 2010 US Census. Duration of Employment: Â. Temporary work Â- May 2010 to August 2010 Compensation: Â. $10.80 per hour, plus an additional $3.35 per hour stipend Hours or Work: Â. Full time hours Â- 40 hours per week Â. Shifts include days, evenin

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements;

CANDIDATES MUST BE FLUENT IN BOTH ENGLISH AND SPANISH University Area of Charlotte Hiring for afternoon shifts Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon pr

TEMPORARY ASSIGNMENT TO LAST THROUGH AUGUST 2010 ******* **** NO BENEFITS ***** Dimension & Scope: Support at least one account within a vertical or portfolio. Responsible for evaluating a statistically valid, random sampling of calls and other customer contact methods and their associated supporting processes (e.g. emailwebfaxfulfillmentpayments) for determining process adherence, accuracy an

TEMPORARY ASSIGNMENT TO LAST THROUGH AUGUST 2010 ******* **** THIS POSITION DOES NOT OFFER BENEFITS ***** Dimension & Scope: The AssociateResource and Planning Management works closely with Client ServicesOperations and other members of the Resource and Planning Management teams as well as individual agents to provide production schedules which meet the business needs of the account and provid

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p

Call Center Workforce Scheduler is needed to support a temporary project at our Contact Center in Salt Lake City (Murray) May 2, 2010 through August 15, 2010. Travel to Denver, CO for training May 2-May 7 is required (travel is paid for.)** **Due to the temporary nature of the position, no benefit packages can be offered.** **Extensive background check will be required prior to beginning the pro

Temporary Agent for 2010 Census** Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e. order taking) or actively selling products and services. Responsibilities include processing customer orders and sales providing and receiving various information, up-selling client products plus handling miscellaneous customer service and

TEMPORARY ROLE, through August, 2010. The position does not offer any employee benefits.** Dimension & Scope: The Team Leader position at Convergys is responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment (60%). Individuals are committed to continuing personal and professional development through mentorship on-line cours

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements;

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.order taking) or actively selling products and services. Responsibilities include processing customer orders and salesproviding and receiving various informationup-selling client products plus handling miscellaneous customer service and general information calls via the phone

Dimension & Scope Â. Providing product-related information, gathering customer data while utilizing computer-based applications. Â. Interface with customers via inbound or outbound calls for the purpose of actively selling products and services. Â. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements: probe for and confirm understan

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements;

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements;

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p

University Area of Charlotte Hiring for afternoon shifts Spanish/English Bilingual candidates encouraged to apply Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements;

The Data Collection Interviewer position conducts Marketing Research surveys outbound to consumers gathering information specific to a product and/or service. This is a Temporary P/T position with potential to convert to Permanant Hire based on Performance, Quality, and Attendance after 12 weeks employment. This position will train in our Norwood facility in late December and then will move over t

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p

Dimension & Scope: Interface with customers via inbound and outbound calls for the purpose of collecting funds on delinquent accounts. Principal Duties and Responsibilities: Initiate outbound calls to delinquent customers to negotiate payment on accounts due. Motivate customer to pay outstanding balance in full or determine appropriate payment arrangement, as directed by client. Evaluate cust

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.order taking) or actively selling products and services. Responsibilities include processing customer orders and salesproviding and receiving various informationup-selling client products plus handling miscellaneous customer service and general information calls via the phone

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p

Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; p