Galter Life Center Membership Rep - P/T 16 hours (Tues 8am-12pm; Fri 8am-12pm) (Every other Saturday 8am-4pm; and Every other Monday 10a-7pm_

Swedish Covenant Hospital
Chicago, IL
Posted 1 month ago
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Responsible for generating revenue through honest and enthusiastic marketing, promotion and sales of Galter LifeCenter memberships, programs and services. Have in depth knowledge and firsthand experience with facility amenities, equipment, programs and services and be able to connect members to appropriate resources. Membership Representatives also develop and strengthens relationships with current and future members, by adding value to their membership and enhancing their sense of belonging to the community within the facility.

RESPONSIBILITIES

Essential Functions

  • Demonstrates a commitment to the mission of Galter LifeCenter and demonstrates a service orientation and adheres to all responsibilities and standards of the LifeCenter.
  • Provide benefits based tours and follow up with prospective members
  • Establish report by evaluating needs, goals and reason for visit.
  • Provide scripted and prospect specific needs/benefits based tour focused around value in PFS (Enrollment fee), programs and services
  • Engage prospect to schedule a follow up visit on own and/or ask for a instant referral to encourage them to bring a friend to class
  • Follow up with prospect members by email within 48 hours of facility tour and 1 week from visit to schedule a time for them to sign-up and 90 days of initial visit.
  • Introduce prospect to appropriate area of interest/ manager or resource to help secure faster and more immediate information and support.
  • Provide a professional non pressure sales approach focused on stages of readiness and individual commitment to reach goals
  • Aim to close 70% of all new prospect tours to help attain monthly team and individual goals.
  • Promote the value of PFS, professional help and program choices to appeal to the level of individual prospect commitment.
  • Be knowledgeable of all current promotions, price structures, add-ons, incentives and referral structure, and individual initial pathways to actively solicit prospects in making the right decision.
  • Generate new leads through active referrals (on the spot) as well as passive referrals (later time frame). Follow up on all leads when possible.
  • Generate leads and referrals by engaging with current members and staff by soliciting feedback and looking for outside sales opportunities.
  • Retention and Member Account management
  • Understand membership paperwork and process, input information into software accurately, take appropriate payments and process files
  • Process member changes including, but not limited to, membership type, dependant add-ons, medical holds, temp holds and cancellations. Work with billing and manager on any discrepancies/service issues.
  • Provide support and direction to unsuccessful members who plan to cancel by using service recovery tools or to connect them with appropriate fitness staff or resources
  • Handle member concerns and issues to provide a positive outcome and involve proper department manager when necessary
  • Follow up proactively with members that have expired credit cards, have uncollected billing accounts or delinquent on payments
  • Knowledge of programs, services and general facility information
  • Be knowledgeable about amenities, hours, programs, services and continuum of care SCH campus opportunities. Use appropriate website and marketing tools when appropriate.
  • Have a working knowledge of program benefits, population application as well as equipment and amenity changes.
  • Know and be able to speak to the medical fitness difference, the history and mission of Galter, MFA Certification and training, expertise of staff and uniqueness of programming.
  • Keep yourself abreast of SCH continuum of care and clinical integration by making sure to stay informed of campus happenings
  • Other responsibilities
  • Maintain flexibility for evening, weekend and end of month/quarter coverage.
  • Attend and participate in one-on-one, departmental, and all staff meetings
  • Maintain CPR and AED certification
  • Maintain Professional Development Sales training by attending webinars, workshops, in-services, site visits and secret shopping opportunities.
  • Provide support for special events, promotions, outside sales and community events
  • Other duties as assigned

QUALIFICATIONS/BASIC JOB REQUIREMENTS

  • High School Diploma required, college degree preferred.
  • Prior work experience in Customer Service/Sales. Fitness Sales preferred
  • Flexibility in work schedule (day, evening and weekend)

LICENSE/CERTIFICATION

  • CPR/AED Certified

MANAGEMENT RESPONSIBILITY

  • None

INTERNAL AND EXTERNAL CONTACT

  • Interacts with prospects, members, guests, SCH employees and GLC staff

ENVIRONMENT

  • Membership Offices – Computer, Phone, Writing and Sitting required 60% of time.
  • Active walking and tours 40% of the time.

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