Account Manager

Mood Media
Fort Mill, SC
Posted Yesterday
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SC - Fort Mill

Mood Media Corporation is a leading in-store media specialist that uses a mix of music, visual and scent media to help its clients communicate with consumers with a view to driving incremental sales at the point-of-purchase. Operating through its two principal divisions; In-Store Media and Retail Point-of-Purchase; Mood Media Corporation works with more than 800 retail chains in more than 40 countries throughout North America, Europe, Asia and Australia.

Global Account Director

The Global Account Director is a part of the Global Account Management team and is a seasoned retention and growth specialist, accountable for client satisfaction and all aspects of the total client relationship and experience with Mood. The Global Account Director will be accountable for executing upon the company's strategies and initiatives. He/she will have a vertical focused portfolio of enterprise and/or national size brands and will focus on revenue retention and growth through developing and deepening relationships, developing and conveying value, and ensuring client satisfaction through Mood strategies as well as day-to-day engagement. The role requires vertical trend analysis, strategy development, critical fast-paced thinking, exceptional communication skills and the ability to build/lead and manage internal and external relationships. Approximately 50% of time will be devoted to developing and executing client satisfaction tactics and strategies. Approximately 50% of time will be devoted to managing client relationships, cross sell / up sell Mood programs, program performance activities and marketing strategy and execution.

CORE RESPONSIBILITIES

Fully accountable for a set portfolio of accounts associated to a particular vertical

Build and maintain relationships with our clients that lead to the highest levels of customer satisfaction and retention as well as new business opportunities for both the client and Mood

Actively manage the client on a day-to-day basis- keep them informed, engaged and satisfied -- while fulfilling the day-to-day transactions for each account

Understand each client's needs and goals and be able to match those needs to Mood products and services through upgrades, up selling, re-contracting, and additional Mood services

Required to oversee and ensure all down-stream responsible parties (i.e. administration, operations, etc.) have all the necessary details to fulfill their obligations for new locations, re-contracts, cancellations, closures, etc.

Educate clients on the benefits of Mood products and services and the integrated capabilities of the company through the compelling articulation of our business model and value proposition

Collaborate with management to customized account plans for each client, outlining service delivery and revenue growth strategies

Maintain and publish a quarterly portfolio health review for management to have clear visibility into the success and risk of the portfolio and accounts therein

Detailed and required use of CRM tool to produce portfolio management reporting, pipeline, forecasting and potential churn of clients

Find and close new revenue opportunities within an existing client base, collaborate with subject matter experts to maximize upsell/ cross sell opportunities with best practice point of view established by Mood COE and breathe of client engagement

Provide client feedback back into solution development and COE organizations to aide in keep the voice of the client at the center of the development process.

KNOWLEDGE, SKILLS AND ABILITIES

Six or more years of proven account management experience at an enterprise level

Demonstrated history of consistent client retention and building of existing client base

High level of professionalism and ability to communicate at all levels of the client organization

Ability to write and execute business plans

Ability to solve problems quickly and effectively

Ability to utilize creative skills effectively

Superior organizational skills

Advanced written and verbal communication skills

Prefer experience with medium sized and Fortune 500 businesses

IDEAL CHARACTERISTICS

Optimistic + Energetic

Collaborative

Focused

Curious + Creative

Detailed

Resolute

Critical

ACCOUNT MANAGER GOALS

Customer Satisfaction

Drive to 100% customer success for your clients

Account Revenue Growth

Drive account revenue retention to 100% for your clients

Visual Cross-Sell

Improve the total recurring revenue in your clients by >2% through visual cross-sales

E&L Sales Growth

Drive profitable E&L sales to your clients

Account Retention

Manage the renewal process for your clients to ensure timely contract renewal

Opportunity Management

Manage all of you client solution opportunities in Sales Cloud; ensure Sales Cloud opportunities and client information is consistently updated

AREAS OF MEASUREMENT

Retention

Visual Growth

E&L Growth and Margin

Client satisfaction (internal and external)

Decision-Making (get informed, make decisions... it's ok to fail as long as you learn)

Work ethic and Value -- (Go above and beyond to help out team workers, accomplish daily tasks)

Business Knowledge -- (Investigate and continuously ask questions)

Sales Knowledge -- (being a step ahead of the curve, intimate knowledge of sales needs)

Confidence -- (Demonstrate ability to handle unique situations within department company)

Adhere to Company Mission/Values

Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran

Visit us online at www.moodmedia.com

Apply on Company Website